At The Filthy Wash Company, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services.

1. Information We Collect

We may collect the following types of information:

• Name and contact information
• Pickup and delivery addresses
• Order details and service preferences
• Payment information processed through secure third-party providers
• Website usage data

2. How We Use Your Information

We use your information to:

• Provide pickup and delivery services
• Process and manage orders
• Communicate regarding services and scheduling
• Improve our services and customer experience
• Send promotional offers when applicable

3. Information Sharing

We do not sell or rent your personal information. We may share information only with trusted service providers necessary to operate our business such as payment processors or pickup and delivery platforms.

4. Data Security

We take reasonable security measures to protect your personal information. However, no online system can be guaranteed to be completely secure.

5. Cookies and Website Tracking

Our website may use cookies or analytics tools to improve functionality and understand visitor behavior. You may disable cookies through your browser settings.

6. Your Rights

You may request to update or remove your personal information by contacting us directly.

7. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page.

8. Contact Information

The Filthy Wash Company
North Houston, Texas
Phone: +1 832-229-3052
Email: hello@thefilthywashcompany.com

9. Mobile Terms of Service

The Thefilthywashcompany mobile message service (the “Service”) is operated by The Filthy Wash Company (“Thefilthywashcompany”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Thefilthywashcompany’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Thefilthywashcompany through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Thefilthywashcompany. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18557504447 or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Thefilthywashcompany mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18557504447 or email hello@thefilthywashcompany.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.